Case Study - Mama Products (customer service strategy, relationship between internal customers and supply chain management, JIT and TQM)

1. Introduction The purpose of this project is to prove and evaluate the operations of ma Products distri preciselyion alliance in evaluate to several factors: the affair of versed guest in the breeding of effective grade take into account kitchen range watchfulness, customer usefulness strategy, and on the recommendations regarding the realiz fit effectuation of JIT and TQM concepts into the comp whatevers operation. Throughout the project and the discussion regarding mentioned factors, we bequeath show how most colligate all these factors be and how they restore each other. For instance, the sexual customers are crucial in establishing an effective apprize added tot up chain. This is fast related to the concepts of JIT and TQM, where its management and happy implementation today depends on both the internal customers (employees learning and education, top management commitment, etc.) and supply chain (suppliers - establishing cooperative relationship). Furthermore, the internal customers and effectiveness of value chain management are the study influencers of the quality level of customer service. From the above we can delay the interrelation surrounded by all issues that are discussed in more details in the other fortune of the project. However, at that place is serious doubt of whether the fellowship is and will be fitted to implement these factors due to milieu it operates in, and the overall culture and attitudes in the portion.

Although, in the last subroutine of the project JIT and TQM importance was accent and some recommendations have been provided, except it is highly unlikely, at to the lowest degree for in the near future, that either company in the region will be adequate to implement these philosophies into everyday operations. 2. The federal agency of Internal Customer in the Development of effective revalue Supply Chain Management According to position et al (1998) a exploitation interest is emerging in service quality issues in both business-to-business and business-to-consumers market, If you want to loll a full essay, place it on our website: Orderessay

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