Customer Sservice in Banks

Marian University Quantitative Methodology LDR 645 How To Improve Customer Service in Banks Michelle A. Champeau Introduction The topic that Im learning how to do query on is How to Improve Customer Service in Banks. I chose this topic because at the time of picking a font I was working part time in a avow for the last year as a node assistant representative. Our quarterly client satisfaction reports had just came show up and our percentage went from 97% to 60%. So the disunite manger was quite upset at us (Customer Service Representatives CSRS) and cute to know from us as to why. Some CSRs pointed the hitch at each other and stated it was their fault that our guest satisfaction dropped so low. It was a good question and I wanted to know as wellhead as the branch manager because this did affect me and it was based on all of our performances. This likewise affected us as to our branch receiving quarterly bonuses. The bank had already told us we were non turnting pay increases out-of-pocket to the recession, but we could still get bonuses based on how well our branch did, new business, retaining current clients and performance ratings. So our customer satisfaction rating had a direct impact on all CSRS as well as all the employees at our branch.

I wanted to repair customer satisfaction not just for my benefit, I also was wanted to improve customer service for the organization as well. With the recession and todays economy its even more vital to nutriment customers loyal with the competition the way it is. Poor customer service satisfaction is the problem and the research project is how can we improve customer satisfaction in banks? The study result comprise of a seven question survey and I will ask subjects if they have other comments or suggestions that would improve their general experience. The survey will be distributed through survey brownie on-line to friends, co-workers and family members. The survey questions are: Was your need for service... If you want to get a full essay, order it on our website: Orderessay

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